ABOUT COMPANY

HCL is where you must be if you are looking for practical work experience while you complete your education and plan your career At HCL, our interns obtain practical knowledge in areas they want to specialize in while gaining the experience of working with a leading global technology company that empowers enterprises with technology for the next decade today.

As an intern at HCL, you will be given opportunities to be part of teams working on creating world class products and platforms for our customers who are leading Fortune 500 and Global 2000 companies

Technical Services Operations Support Scheduling Specialist (Onsite - Internship Opportunity)
Paid internship at HCL Technologies (Salary above the market) · 15/06/2022
Categories:
  • – Business Software Development
  • – Software technologies in Automatic Control, Industrial And Systems Engineering
City:
  • room Iași

THE EXPERIENCE MATTERS

HCL Technologies is global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of experience, with a world-renowned management philosophy, a strong culture of enhancement of ideas and risk-taking, and a relentless focus on customer.

As a Technical Services Operations Support Scheduling Specialist with HCL Technologies, you will be supporting our stakeholders’ Service Provider network by ensuring technician visits are scheduled properly and on time. The ideal candidate will be a self-starter with excellent communication and negotiation skills, someone who is highly attentive to all stakeholder requests, and able to prioritize client driven tasks.

Main Responsibilities: • Monitor and balance our client’s call activity and the workload of external Service Providers, utilizing internal stakeholder databases. • Identify barriers that limit work capacity of external Service Providers and communicate with field management to implement fixes to service issues lowering the optimization of workload efficiency and call queue management. Maintain this process until the service issues are resolved. • Contact stakeholders and their dedicated stakeholder support service team, to negotiate the best possible arrival time for Service Providers to complete necessary product upkeep. • Create and maintain strong working relationships with external Service Providers and Field Managers, to meet and exceed field metrics. • Implement and meet established cost targets by negotiating with stakeholders and ensuring strict process compliance of all other KPIs. • Coordinate with partners to determine estimated arrival time for on-site visit, rescheduling, reassigning & case resolution

What we offer you: • Duration: 2 Months Internship - start date 01st June 2022 • 5000 Ron per month before taxes •Training Methodology : Blended learning ( Combination of face-to-face, traditional learning, online learning and application/hands on exposure). • Onsite work from our offices in IASI Romania

Requirements: You must be on your 3rd or 4th Year of your Bachelor’s degree in any course English Language - Proficiency level - Intermediate

If you think this Internship will be the perfect fit for you, send us your CV by clicking the APPLY button below. Only shortlisted candidates will be contacted!

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