Key Tasks and Responsibilities:

• Support the Production environment of our assets for our customers throughout the CEE;
• Monitor the status of the service, incident management, problem management with root cause identification, performance analysis, service availability (ITIL processes);
• Learn and understand the complex technological multilayer architecture landscape;
• Work closely with Development, QA, RM and other departments in order to learn and understand how to resolve issues raised by banks;
• Produce and maintain documentation (incident reports, root cause analysis, various other reports, knowledgebase);
• Assist our customers.

What we expect from you?

• Enrolled in a Degree program in Information Technology or equivalents at the time of the internship;
• Proper attitude for work, willingness to learn (open minded, fast learner, open to new technologies);
• Familiarity with web-based applications and basic resolution of issues;
• Problem solving attitude, show understanding of E2E flows;
• Basic knowledge of Databases, SQL, operating systems (UX based), internet protocols and computer networking;
• Verbal and written English skills; good communication skills;
• Focus on customer satisfaction and commitments to deadlines.

Our offer to you:

• Flexible working hours
• The possibility of working remote 2 days / week (outside COVID-19 period)
• A professional but still friendly work environment
• Access to our Benefits platform with a dedicated budget that you will be able to use, in order to choose the most suitable benefits for you
• Healthcare services from one of the agreed providers (3 potential options)
• Holidays accorded based on your working experience (21 up to 25 days)
• Career in a leading international banking group, build on the diversity of its strong local roots
• Dynamic and challenging environment, full of growing opportunities