Why join Ericsson?

We are a world leader in the rapidly changing environment of communications technology – by providing hardware, software, and services to enable the full value of connectivity. You’ll play a part in using your skills and creativity to push the boundaries of what’s possible. To build never-seen-before solutions to some of the world’s toughest problems. Join a team of like-minded innovators driven to go beyond the status quo to build what’s next. At Ericsson, you can be an explorer, a change maker and a force for good. Our purpose: To create connections that make the unimaginable possible. Our vision: A world where limitless connectivity improves lives, redefines business and pioneers a sustainable future. Our values: Our culture is built on over a century of courageous decisions, in a place where co-creation and collaboration are embedded in the walls and where our core values of professionalism, respect, perseverance and integrity shine through in everything we do.

About this opportunity

As an Automated Operations Engineer, you will focus on the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that video services provided to customers are continuously available and performing to Service Level Agreement performance levels. This opportunity suits you if you are a final year student or fresh graduate, with a passion for technology, proficient in English and with basic Network knowledge. You will receive a 5 month offer, starting with July 2023 and you will work in shifts in a hybrid mode, both from the office and from your home.

You’ll get the opportunity to

• Learn to create incidents on alert, log them and keep ownership end to end
• Explore change and release management processes following internal incidents
• Learn to provide investigate and perform troubleshoot on relevant issues
• Learn to perform change management and problem management tasks like monitoring coordination for patches and implementation approval of changes
• Attempt first fix and ad-hoc workaround incident resolution
• Provide expertise in analysis of major incident management process
• Monitor IT Infrastructure and video services platforms

Key skills

• Bachelor’s degree in engineering (IT, Telecom) – in your final year or graduate
• English proficiency
• Basic Networking and Linux knowledge
• Logical approach to solving problems
• Good interpersonal and active listening skills
• Organizational and planning skills
• Eager to learn and improve in a fast-paced environment
• Customer handling experience is nice to have

What we offer

As our future grads, we’ll give you the freedom to think big and the capability to fulfill your potential at Ericsson. We are always looking for graduates with inquiring minds who can contribute to our industry-leading solutions and help shape the future of connectivity. To put it simply, we change how people, businesses and societies connect – and the results are genuinely exciting, challenging and often, awe-inspiring.